Terms of Service

By accessing or using Aura Lift's platform, mobile applications, or services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By creating an account, you confirm that you accept these Terms and agree to comply with them.

Aura Lift provides an AI-powered mental wellness platform that offers:

• • AI life coaching conversations and support
• • Mood tracking and wellness analytics
• • Digital journaling with AI insights
• • Mental wellness resources and tools
• • Crisis prevention resources and referrals
• • Client-side encryption for maximum privacy

Our Service is for informational and wellness support purposes only.It does not provide medical diagnosis, treatment, or professional medical advice. Always seek the advice of qualified healthcare providers for medical conditions.

Understanding Our Zero-Knowledge System:

• • Your sensitive data is encrypted on your device before transmission
• • We store encrypted data that we cannot read or access
• • Your password is used to derive your unique encryption key
• • Only you have access to your personal journal entries and chat content

Your Responsibilities:

• • Remember your password - it's the only way to access encrypted data
• • Create secure backups before enabling encryption
• • Understand that password reset means data loss
• • Contact support before resetting if you're unsure

To use our Service, you must:

• • Be at least 18 years old or have parental consent
• • Provide accurate, complete account information
• • Maintain the security of your account credentials
• • Accept responsibility for all activities under your account
• • Comply with all applicable laws and regulations
• • Understand the implications of client-side encryption

You are responsible for maintaining the confidentiality of your account and password. Notify us immediately of any unauthorized use of your account.

When using our Service, you agree NOT to:

• • Use the Service for any illegal or unauthorized purpose
• • Violate any applicable laws or regulations
• • Share content that is harmful, abusive, or threatening
• • Attempt to gain unauthorized access to our systems
• • Interfere with or disrupt the Service's functionality
• • Use the Service to harm yourself or others
• • Share your account access with others
• • Reverse engineer or attempt to extract source code
• • Attempt to bypass encryption or security measures

We reserve the right to suspend or terminate accounts that violate these policies.

Understanding AI Limitations:

• • Our AI coaches are software programs, not human therapists
• • AI responses may sometimes be inaccurate or inappropriate
• • The Service cannot replace professional mental healthcare
• • AI technology is constantly evolving and improving
• • Technical issues may occasionally affect Service availability
• • AI cannot read your encrypted content for personalized responses

Encryption Impact on AI Features:

• • AI analysis is limited for encrypted journal entries
• • Encrypted chat content cannot be used for AI improvement
• • Some AI features may not work with encrypted data
• • You can choose what data to encrypt based on your privacy needs

We strive to provide helpful and safe AI interactions but cannot guarantee perfect accuracy or availability.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Key points about your data:

• • Sensitive data is encrypted on your device before transmission
• • We store encrypted data that we cannot read or access
• • Unencrypted metadata may be used to improve our Service
• • You can export or delete your data at any time
• • We don't sell your personal information to third parties
• • Encrypted data cannot be used for AI training

Emergency Disclaimer:

• • Aura Lift is NOT an emergency service
• • Do not rely on our Service for urgent mental health crises
• • In emergencies, contact local emergency services immediately
• • We provide crisis resources but cannot guarantee immediate response
• • Our crisis detection is automated and may not catch all situations

Crisis Resources: If you're in crisis, please contact:

• • Emergency Services: 911 (US) or local emergency number
• • National Suicide Prevention Lifeline: 988
• • Crisis Text Line: Text HOME to 741741

The Service and its content, features, and functionality are owned by Aura Lift and are protected by copyright, trademark, and other intellectual property laws.

Your Content: You retain ownership of content you create but grant us a license to use it for providing and improving our Service.

Our Content: You may not copy, modify, distribute, sell, or lease any part of our Service without permission.

Service Disclaimer:

• • The Service is provided "as is" without warranties
• • We don't guarantee uninterrupted or error-free operation
• • AI responses may be inaccurate or inappropriate
• • We're not liable for decisions made based on AI guidance
• • Technology limitations may affect Service quality
• • Encryption may limit some Service features

Data Recovery Disclaimer:

• • We cannot recover encrypted data if you forget your password
• • Data loss from forgotten passwords is not our responsibility
• • We are not liable for encrypted data that becomes inaccessible
• • Users are responsible for maintaining access to their encrypted data

Limitation of Liability:To the maximum extent permitted by law, Aura Lift shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including data loss from encryption.

You agree to indemnify and hold harmless Aura Lift and its affiliates from any claims, damages, or expenses arising from:

• • Your use of the Service
• • Your violation of these Terms
• • Your violation of any third-party rights
• • Any content you submit through the Service
• • Loss of encrypted data due to forgotten passwords

Your Right to Terminate: You may terminate your account at any time by contacting us or using account deletion features.

Our Right to Terminate: We may terminate or suspend your account if you violate these Terms or for any other reason at our discretion.

Effect of Termination: Upon termination, your right to use the Service ceases immediately. We will delete your account data according to our Privacy Policy, but encrypted data may become permanently inaccessible.

We may update these Terms from time to time. We will notify you of significant changes by:

• • Email notification to your registered address
• • Notice on our website or in the app
• • Updating the "Last updated" date on this page

Continued use of the Service after changes constitutes acceptance of the new Terms.

These Terms are governed by the laws of the United States and the state of Delaware, without regard to conflict of law principles.

Dispute Resolution: We encourage resolving disputes through direct communication. For formal disputes, we prefer arbitration over costly court proceedings when possible.

If you have questions about these Terms, please contact us:

• • Email: legal@auraliftai.com
• • Support: support@auraliftai.com
• • Address: Available upon request

We aim to respond to all inquiries within 48 hours during business days.